A good way to boost your career is to read books on your profession. You tried to do it but you do not know where to start? Do not worry, we have the solution! This article lists 8 of the best books that every professional in the hospitality industry must read in their lifetime. Let’s start!
1. The New GoldStandard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz – Carlton Hotel Company | Joseph Α. Michelli
The 1st book to read is The New GoldStandard: 5 Leadership Principles for Creating Legendary Customer Experience Courtesy. The legendary Ritz – Carlton Hotel Company opens its doors and lets J. Michelli ‘s best – selling author get into the secrets of its customer – service. He, in turn, discovers and reveals the “5 Golden Principles” of the customer – centralized approach that Hospitality ought to be characterized with.
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2. Chocolates on the Pillow Aren’t Enough: Reinventing The Customer Experience | Jonathan Tisch
To continue with, a hospitality expert should definitely read Chocolate on the Pillow Are Not Enough: Reinventing The Customer Experience. This is Tisch’s, Chairman and Chief Executive Officer of Loews Hotels, second book in which he shares his knowledge on customer relationship. It’s his career in the hospitality industry that provided him with that. Using popular companies as examples, Tisch analyzes the direct relationship between customer service and business success.
3. Four Seasons: The Story of a Business Philosophy | Isadore Sharp
The 3rd book that should not be absent from the library of any hospitality professional is Isadore Sharp’s Four Seasons: The Story of a Business Philosophy. “A very large part of long-term success is based on” elusive “elements. Beliefs and ideas. Invisible perceptions “. The story of Four Seasons Hotels & Resorts Founder and President, Isadore Sharp. From his childhood in Toronto as a son of a Polish artist, to the cut he created in the world luxury hotel market. Even the most unsafe hotelman can be inspired to dream his dreams as big as they are!
4. Be Our Guest: Perfecting the Art of Customer Service | Theodore Kinni
The 4th book that deserves a place in your library is Be Our Guest: Perfecting the Art of Customer Service. The renowned Disney Insitute delivers customer service lessons! Browsing examples of companies that have adopted its practices prove why Disney has been a 25-year guarantee of success when it comes to customer relationship.
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5. Revenue Superstar!: The Simple Rules of Hotel Revenue Management | Johan Hammer
The 5th book, which Revenue Management specialists must read is the Revenue Superstar: The Simple Rules of Hotel Revenue Management. All the responses that revenue managers are looking for to ensure that “their rooms are not only booked but also optimized” are found on this book.
6. Setting the Table: Lessons & inspirations from one of the worlds leading entrepreneurs | Danny Meyer
The 6th book that every practitioner in the field who is passionate about his profession ought to read is Setting the Table: Lessons and inspirations from one of the world’s leading entrepreneurs. From an award-winning restaurant owner comes an intimate and inspired business portrait with practical tips, enlightening examples and exciting story of incredible success in one of the toughest workplaces in the world.
7. The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice | Michael C. Sturman
The 7th book that lovers of hospitality should undoubtedly read is The Cornell School of Hospitality: Cutting Edge Thinking and Practice. This pioneering and comprehensive book presents the latest trends in best practices and strategies for managing hospitality. It is a book – must for students and professionals seeking to enter or expand their approach to the hospitality industry.
8. The Heart of Hospitality: Great Hotel & Restaurant Leaders Share Their Secrets | Micah Solomon
The 8th book that hospitality professionals must read is The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. This book is the basic guide to creating excellent customer service and hospitality for visitors of all generations. It was created by Forbes.com’s top customer service expert and contributor, Micah Solomon. This masterpiece was also helped by Herve Humler (Ritz-Carlton), Danny Meyer (Union Square Hospitality Group), Tom Colicchio (Top Chef, Craft) Isadore Sharp (Four Seasons), Patrick O’Connell (The Inn at Little Washington) and many other top hospitality professionals. The result? Building hospitality and customer service in a way like never before!
Friendly Tip: Look for books in English for the best and most authentic rendering of the meanings! Enjoy your reading journey!