Jun 285 minGetting your hotel staff to work for reviewsReviews are highly influential on a consumer’s purchasing decision, so train your staff to work for them!
Oct 3, 20223 minDissatisfied Customers: The Permanent ChallengeTop tips to manage dissatisfied customers by professionals!
Aug 30, 20222 min3 questions to get through a difficult dayThere is no other way to say it: You had an absolutely horrible day. The key idea is a review through 3 key questions.
